Frequently Asked Questions

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 A: At Barrhead Taxis, visit our website and click “Sign‑Up." You’ll need  a valid email address, a password, and a mobile phone number. After  confirming the verification email, you can start booking taxis  immediately. 

 A: Yes. On our website you can use the “Guest Booking” option. You’ll still need to provide a contact phone number, so the driver can reach you, but you won’t have access to saved favourites, payment cards, or ride history. You also won't receive SMS updates regarding driver status.

 A: Our primary service area covers Barrhead, Paisley, Newton Mearns, Glasgow (south‑west), and the surrounding areas. We also accept longer‑distance jobs to any UK destination, Edinburgh and the Scottish Highlands (subject to a pre‑quoted fare). . 

 A: Up to 30 days in advance for standard and executive taxi transfers. For airport transfers, you can book up to 90 days ahead. 

 A: We don't cover weekly regular bookings like school runs. 

 A: Vehicle Capacity Suitability

Standard Saloon taxi 4 passengers + 2 bags Everyday journeys   

Executive people carrier  4‑7 passengers + 7 bags Business, airport, special occasions   People‑Mover (MPV) 6‑8 passengers + 8 bags Group travel, golfers + families   

Wheelchair‑Accessible 4 passengers + wheelchair Equipped with ramp & secure tie‑down.

Wedding cars (Executive MPV) Mercedes V-class + Mercedes vito in silver and black 7 + 8 seats

 A: Once your taxi booking is confirmed and the driver has been allocated, you’ll see the  driver’s name, vehicle make/model, registration number, and an  estimated time of arrival (ETA). You can track the driver live on a map within and SMS link. 

 A: Yes. After you’ve entered the pickup location, there’s a “Notes/Instructions” field where you can type any details. Drivers see this when they accept the journey. 

 A: Taxi fares are based on a metered rate  (per mile + taxi size) plus any applicable surcharges (airport, night‑time, after‑hours). When you request a quote, the system shows an exact price that updates in real time as traffic conditions change. The quoted price is the price you pay.  

 A: No. The price you see before confirming is the best taxi booking price and is the final amount you’ll be charged, except for optional extras you add (going further than booked).  

A: 

• Credit/Debit cards (Visa, Mastercard, American Express) – stored securely in the app.  
• Apple Pay / Google Pay – one‑tap payment, in car.  
• Stripe – via the websit, pay at checkout when booking and paying in advance by card.  
• Cash – accepted on‑board.  

 A: Yes. After each ride, you’ll receive an email receipt  with a detailed breakdown. You can also download PDFs from the “Ride  History” section of the app or request a monthly invoice from our  corporate portal. 

 A: 

• Online booking Discount: 10 % off your booking, when taxi booked online.  
• Corporate Loyalty: We do offer discounts on large accounts.  

 A: Open the upcoming booking in your account and tap “Edit”. Changes are free before the scheduled pickup. After that, the driver may be already en‑route, and a small adjustment fee (£5‑£20) could apply. 

 A: 

• Free cancellation up to 24 hours before the scheduled pickup.  
• £20 cancellation fee if you cancel from 6 to 23 hours in before the pickup time.  
• Full fare charged if you cancel 6 hours before the driver arrives or if the driver has already started the journey.

 A: The driver will wait a maximum of 45 minutes after the ETA. If you’re running late, contact the driver directly via the in‑app call or SMS feature. You can also re‑book a new ride; the  original booking will be automatically cancelled (subject to the  cancellation policy above). 

A: All Barrhead Taxis drivers undergo:  

• Full DBS (Disclosure & Barring Service) check (criminal and safeguarding).  
• Professional Taxi licence (PCV) verification.
• Taxi operator licence (vehicles fully plated)
• Taxi insurance ( Hire and reward)
• Annual vehicle inspection (Council test and safety check).  
• Customer‑service training (including first‑aid and disabled‑access protocols).

 A: Yes. We use AES‑256 encryption for all data in transit and at rest, comply with GDPR, and never share your details with third parties unless required by law.   

  A: Our fleet operates 24 / 7. Night‑time surcharges (usually +£1) apply from 22:00 to 06:00. You can still book via the online booker in advance of 24 hours; the fare estimate will automatically include the surcharge.  

 A: Yes. We have dedicated Airport‑Ready taxis for Glasgow (GLA), Edinburgh (EDI), and Prestwick (PIK). When you book, select “Airport Transfer” to receive a driver‑track service – we’ll monitor your flight and adjust the pickup time automatically. 

  A: Absolutely. Choose “Child Seat” (available for ages 0‑12 months, 1‑4 years, or 4‑12 years) when you book. There is no extra fee for this service. Please request at the time of booking. Please tell us the childs age,hight and weight and what type of seat you require.  

 A: Small, well‑behaved pets are welcome in standard vehicles (no additional charge). Larger dogs or service  animals require advance notice so we can allocate a suitable vehicle. 

 A: Yes. When creating the booking, select “Book for Someone Else” and enter their contact details. They’ll receive the driver’s information and can track the ride just like you would.  

 A: After each journey you’ll receive a rating prompt by email. You can give a star rating (1–5) and write comments. For more detailed  complaints, email barrheadtaxis@gmail.com or use the “Report an Issue” button in the ride history.  

 A:Our online taxi booking only allows for a minimum of 24 hours advance  notice. Should you require to book at short notice (less than 24 hours),  please email us or call?